Today I am going to be focusing on calling through the remaining reminders for Boiler Servicing 24-7 and responding to all emails from both Boiler Servicing 24-7 and The Lead Gen Academy.
The boiler company is something that I will have to keep on top of daily as everyday we have new reminders that come through which will help us to almost sell to ‘existing customers’ that have used our services previously over the years, which means that we already have their information on the system.
I also went through all of the service certificates that our engineer Alan had sent back over which meant that i had to update the spreadsheet that I created which indicated which ones were still outstanding.
After I went through the ones he had done and moved each email over into the certificate folder, I sent him back over the spreadsheet of the ones that we are still waiting for so he is able to get them back over.
I continued to arrange the outstanding one to-ones that had not been...
Today I will be mainly focusing on making calls for The boiler servicing 24-7 to remind people that their boiler is due a service and perhaps a gas safety inspection. I will be picking up from where I left off yesterday.
I continued making calls and managed to make three sales as well as a guarantee sale tomorrow due to a customer phoning up in the morning to complete his booking.
Today I came across many customers that were not interested and it was made very obvious by their tone of voice and bluntness.
It is crucial when dealing with rude customers that you have to be kind and polite with a professional manor and just inform them that if they do however require our services in the future, to get in contact and we will be happy to help.
I find I begin to challenge myself when facing customers that may knock me back, to power through it and become determined to have a successful phone call and to complete another sale, as their are also many customers out there that would...
Today I am continuing to focus on The Boiler Servicing Business, ensuring that I get through the remainder of the emails and get more services booked in.
I spent the first part of the morning responding to emails that had been sent yesterday evening that were replies to the emails I had sent out to those who had not answered my calls, meaning I had sent them an email to notify them about their boiler being due for a service.
I had also made a few calls to follow up the emails.
We also had a small Mastermind event in the afternoon that was put on for those who were unable to attend our main Lead Gen academy event last Thursday!, meaning preparation was underway. We have hired out a smaller meeting room within the BClub where the class is going to be held.
Richard has also been working on our Lead Gen Website and its coming together very nicely!, He took the time yesterday to show me it and the software that was used in order to build the website which is called Kajabi.
Today I have focused on The Boiler Company and coming to terms with how it works. I have been going through all the emails that were sent as reminders that it has been a year since the customer has had their boiler serviced. This means that it is due to be done, therefore it was my role today to get in contact with everyone to encourage them to book a service through us.
I spent a couple of hours this morning going through all the sources that are linked in with the boiler service, such as the email system and the different folders that certain emails go in to for example, email reminders come into a certain folder due to the email not being actioned.
You then use the details from the email such as, their address to find out the customers name and number who is the owner of the property.
If the customer does not answer, we will then leave a voicemail as well as send an email to inform them of their boiler is due to have a service. Once we have sent the email, we will then move the...
The main focus for today was to be able to retrieve feedback from all those that attended The Lead Gen Academy on Thursday, this is beneficial so we are able to see what people liked about the event and what could be done to improve for the future.
From this I also asked them for a rating from 1 to 10 on how likely it would be for them to recommend The Lead Gen Academy to a friend or an employer. From these results it will help us to gain a Net Promoter Score on which we can focus on each month in order to make improvements each month to be able to gain a higher score.
I also set up an Instagram page for The Lead Gen so we are able to upload content and images as well as uploading pictures that were captured by one of our members David Hogg onto our Facebook community page.
I then made calls to all members to get feedback from them, I was not able get hold of all members so I kept a note on who I will need to get in contact with on Monday. I then made calls to all guests that...
It is now my second week working for Richard and I'm starting to gain a better understanding of the company and how it works. Although I have only been focusing on The Lead Gen Academy as its the business that I will have most involvement in.
Today I am carrying on from Friday by calling those that I was unable to get in contact with on Friday.
Mainly focusing on the guests so I am able to schedule in their one-to-one with Richard. I then called all members that I was unable to get hold of on Friday, although a few of them informed me it would be best for me to call them on Tuesday as they are busy all day.
It is crucial for me to get in contact with as many people as possible today so i can retrieve all feedback and work out the NPS score. Gaining feedback is also very important as it will help us to see what people like about the event and what they feel may need to be improved.
Many people have different thoughts and ideas but it is crucial to compromise as everyone as...
Today was the day we held our Lead Gen Academy event where I would be meeting and greeting all Academy members and guests, which I felt very nervous for as it was the first time I have been apart of an event.
The last preparation took place before members and guests began to arrive, ensuring we had the guest list and setting out all the work books on each table for their use.
I took the role of being at the door and signing people in so I was able to keep track of who attended and who didn’t. This was beneficial as it enables me to get in contact will all attendees tomorrow to be able to retrieve some feedback and what they think we could do in order to improve for the next event.
It was great to meet everyone as it also meant that I was able to put a face to a name as I had been in contact with them previously to confirm that they were going to be attending and they knew all details, such as the check-in time. It was also lovely to meet Jake who is part of the academy...
Today I feel as though I have managed to complete a lot of tasks within my third day, due to having a better understanding of how all systems work.
I am starting to feel a lot more comfortable and confident within the work I am completing.
Today I have undergone a lot of preparation with The Lead Gen Academy taking place tomorrow. This meant that I had to confirm the last few people whom I had previously been unable to get in contact with as well as others who had purchased a ticket last minute. This was useful as it meant I was able to finalise the members and the guest lists, as well as add on extra guests that are also being brought along.
For those who I managed to get hold of that are unable to attend tomorrow, meant that i was able to arranger a one to one for them or book them on to next months event.
I finalised both my first and second blogs that were then published onto The Lead Gen Academy website which was very exciting and different as blogging is very new to me!...
I was on Google this morning and received a pop up from one of my One2One Lead Gen Academy clients – Party Hard Travel.
They have implemented Web Push Notifications onto there website and the the image you see is the result. – The results they have received have been excellent and they are using it to promote their 2019 holiday launch video. -
So I thought I would share a quick BONUS – Conversion Optimisation Tactic to add to all the great tactics we discussed at the last Lead gen Academy.
Web or Browser Push Notifications are clickable pop-up messages that appear on a subscriber’s browser. They can be accessed on all devices, including desktop, android mobile, tablets, etc. They are different from in-app notifications because they are sent by websites instead of mobile apps.
I recommend setting them up using a plugin such as this - ...
Today I felt more comfortable when arriving into the office as I had a better understanding of what I would be working towards and how to use the CRM which is ActiveCampaign.
I continued to update details of clients and ensuring the entrepreneurs are going to be attending Thursday's Lead Gen Academy, as well as organising a second event for the following week for those who are unable to attend on Thursday.
Today I have also learnt that it is crucial to consider your telephone manner when you are on the phone to clients, such as your tone of voice and use of language as it is crucial to have a professional manor when taking calls on behalf of the organisation. For example, I phoned a company and requested to speak to one of their employees in which the receptionist proceeded to have a very unprofessional manor, which allowed me to learn from his mistakes and to remember the importance of how you should come across when communicating with clients.